FAQs

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Product

Q: Are they easy to install?
  • Our products are designed for effortless installation by both men and women.
  • Each item includes a comprehensive instruction video to guide you step-by-step.
  • Typical installation time ranges from 30 minutes to 2 hours, depending on the specific product.
Q: Does it get termites?
  • All wood materials undergo a meticulous treatment process prior to production.
  • A premium protective spray coating is applied to the finished surface to enhance resistance.
  • Every piece is carefully packaged to minimize exposure to moisture and mold, effectively reducing termite risks.
Q: What is the weight of a packaging?

  • Packaging weight varies by product type, generally ranging from 22 to 100 pounds.
Q: Do you offer customization options?

  • Yes — WoodHug proudly offers bespoke customization services to tailor each piece to your unique preferences and space requirements.
Q: How should I care for and maintain my furniture?
  • Every order includes detailed care guidelines.
    For long-lasting beauty, we recommend regular dusting and the use of gentle, non-abrasive cleaning products to preserve the wood’s natural finish.
Q: What materials do you use in your furniture?
  • WoodHug furniture is crafted from a curated selection of premium, sustainably sourced woods — including solid hardwoods and driftwood.
    For further details about specific wood types used in your piece, our consulting team is always available to assist you.

Shipping & Delivery

Q: Do you offer international shipping?
  • At this time, WoodHug provides nationwide delivery within the United States only.
    International shipping is not yet available.
Q: How long will it take to receive my orders?
  • Most orders are delivered within 10–17 business days after they leave our warehouse.
    A tracking number will be sent to your email once your package ships, allowing you to follow its journey until it reaches your doorstep.
Q: How much does shipping cost?
  • Shipping is completely free—no additional delivery fees are required for any order.
Q: How do I track my order?
  • When your order ships, you will automatically receive an email containing your tracking details.
    Please note that tracking updates will appear once the carrier scans and activates your package.
  • You may also track your order directly on our website by visiting the "Track Your Order" page and entering your order number along with the associated email or phone number.
Q: What payment options do you accept on your website?

WoodHug supports a wide range of secure and convenient payment methods, including:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay