Last Updated: 6/1/2022026

This Privacy Policy describes how WoodHug (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us (collectively, the “Services”).

Throughout this Policy, “you” and “your” refer to customers, visitors, and any individuals whose information we process as described herein.

By accessing or using our Services, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on the Site, and the “Last Updated” date will be revised accordingly. Where required by law, we may provide additional notice or request your consent.

2. Personal Information We Collect and How We Use It

To provide, maintain, and improve our Services, we collect personal information from various sources. The type of information collected depends on your interactions with us.

In addition to the uses described below, we may process information to communicate with you, comply with legal obligations, enforce our terms, protect our rights, and enhance your experience.

3. Information We Collect

A. Information You Provide Directly

This may include:

• Contact Information: name, phone number, email
  
• Order Information: billing and shipping address, payment confirmation
  
• Account Information: username and password
  
• Shopping Activity: products viewed, items added to cart
  
• Customer Support Content: messages, inquiries, or details provided when contacting us

Some features require certain information; choosing not to provide it may limit functionality.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically gather data when you use our Services, including:

• Device and browser type
  
• IP address & network information
  
• Pages visited and browsing behavior
  
• Interactions within your account
  
• Cookies, pixels, and similar tracking technologies
  

Cookies help us:

• Run analytics & optimize site performance
  
• Personalize browsing experience
  
• Remember preferences
  
• Support advertising and marketing

You may disable cookies in your browser settings; however, functionality may be affected.

C. Information from Third Parties

We may receive information from:

• Service providers (e.g., Shopify hosting)
  
• Payment processors
  
• Analytics and advertising partners (via pixels or cookies)
  

Any third-party data is handled according to this Privacy Policy. We are not responsible for their accuracy or practices—you should review their policies independently.

4. How We Use Your Personal Information

A. Providing Products & Services

• Process and fulfill orders
  
• Manage accounts
  
• Ship products
  
• Process returns and exchanges
  
• Send transactional notifications
  
• Enable product reviews
  

B. Marketing & Advertising

• Send promotional emails/SMS
  
• Personalize product recommendations
  
• Display relevant ads

You may unsubscribe at any time.

C. Security & Fraud Prevention

• Monitor and investigate fraudulent activity
  
• Protect users and the integrity of our Services

D. Customer Support

• Respond to inquiries
  
• Offer assistance
  
• Improve our Services

E.Cookies & Analytics

• Enhance site functionality
  
• Improve speed and performance
  
• Personalize your browsing experience

5. How We Share Personal Information

We may disclose your information in the following cases:

• Service Providers: fulfillment, shipping, IT, customer support, analytics
  
• Marketing Partners: advertising networks such as Google
  
• With Your Consent: e.g., shipping carriers, social integrations
  
• Affiliates within our corporate group
  
• Business Transfers: mergers, acquisitions, restructuring
  
• Legal Requirements: subpoenas, compliance obligations
  
• Protection of Rights: security, fraud prevention

6. User-Generated Content

Any public-facing content (reviews, comments, etc.) becomes accessible to other users. We cannot control how others use information you share publicly.

7. Third-Party Links

Our website may contain links to external websites. We do not control and are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Data

Our Services are not intended for individuals under 16. We do not knowingly collect children’s information. Parents or guardians may contact us to request deletion.

9. Security & Data Retention

We take reasonable steps to secure your information; however, no system is 100% secure.
We retain data only as long as necessary to:

• Maintain your account
  
• Fulfill orders
  
• Resolve disputes
  
• Meet legal obligations

10. Your Rights & Choices

Depending on your location, you may have the following rights:

• Right to Access / Know
  
• Right to Delete
  
• Right to Correct
  
• Right to Data Portability
  
• Right to Opt Out of Sale/Sharing/Targeted Advertising
  
• Right to Limit Use of Sensitive Data
  
• Right to Restrict Processing
  
• Right to Withdraw Consent
  
• Right to Appeal

You may unsubscribe from marketing at any time.

We may require verification of your identity before processing requests. You may authorize an agent to act on your behalf with proper documentation.

11. Complaints

If you believe your privacy rights have been violated, you may contact us. If unsatisfied with our response, you may escalate the matter to your local data protection authority.

12. International Users

Your information may be transferred to and processed in the United States or other countries. When required, we use lawful transfer mechanisms such as Standard Contractual Clauses.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@WoodHug.com
Support Hours: Always