Free Shipping : We are pleased to offer free shipping on all orders within the United States. No minimum purchase is required to qualify.
We carefully prepare each order before it leaves our workshop. Please note that weekends, holidays, peak seasons, or promotional periods may affect the overall timeline.
Orders placed after 12:00 PM (EST) will begin on the next business day.
We partner with trusted carriers, including USPS, FedEx, and UPS, to help ensure your order arrives safely and on time.
After your order ships, you will receive a tracking number via email within 1–2 business days. You may track your shipment through the carrier’s website or your order status page on our website.
Address or Product Changes : Requests to update your shipping address or modify your order must be made within 24 hours of purchase. Please note that any changes may extend the preparation timeline by 1–2 business days.
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Total estimated delivery time
10–17 business days
Issues with Tracking Numbers : Tracking information may take 1–2 days to update. If your tracking number is still not active after 3 business days, please contact our support team for assistance.
Missing Items : If any item from your order is missing, please notify us within 48 hours of receiving your package so we can resolve the issue promptly.
Late Deliveries : If your order has been delayed beyond the estimated timeframe, please reach out to us within 2 business days, and we will be happy to assist.
Contact Us :
If you need additional support or have questions about your order, our team is ready to help.
Email: contact@woodhug.com
Support Hours: Mon - Fri, 9:00 AM - 5:00 PM EST.
